Annual Report 2021

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Letter to Shareholders
Our role
About us Our impact What we do Our territorial network Management of the pandemic
2021 Results
Economic performance of the Group Performance ESG
Engine of innovation
Mail, Parcels and Distribution Payments and Mobile Financial Services Insurance Services
Sustainable growth
The Group Strategy Business Model Material issues SDG (Sustainable Development Goals)Capitals and output Our Sustainability Strategy Sustainability path
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The Group Strategy

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The 2024 Sustain & Innovate Plan aims to achieve responsible growth and accompany Italy’s path to sustainability and social inclusion.

Our Strategy

Who we are – a platform company in action.

Leading D2C distribution platform serving 35m customers (>50% of the Italian population).
Unmatched physical and digital footprint integration to enable omnichannel interaction.