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Capitals and output

2021 Outcome of the value creation process at Poste Italiane

Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane

CAPITAL	DESCRIPTION	MEASUREMENT INDICATORS	REFERENCE TO PARAGRAPHS OF THE REPORT
Financial	Sources of financing and ways of using financial resources	INPUT: Business continuity plan resources Equity and liabilities OUTCOME: GRI 201-1 Economic value generated, distributed and retained FS11 Percentage of assets subject to positive and negative environmental or social screening	Group financial position and cash flow Integration of ESG factors into investment policies Integration of ESG factors into insurance policies Indicators tables
Physical- structural	Structures, equipment and infrastructure that have an impact on efficiency and effectiveness	INPUT: Corporate fleet data Air transport fleet data GRI 102-7 Scale of organization OUTCOME: Number of digital services offered Number of contacts handled GRI 305-1 Direct (Scope 1) GHG emissions GRI 305-2 Energy Indirect (Scope 2) GHG emissions GRI 305-3 Other indirect (Scope 3) GHG emissions GRI 305-4 Intensity of GHG emissions related to real estate facilities GRI 306 Waste Wastewater reporting Dematerialisation of procedures and corresponding transactions	Environmental impacts of real estate facilities Environmental impacts of logistics Innovation and digitisation of products, services and processes Indicators tables
Intellectual	Intellectual property, procedural/ organisational system, reputation	INPUT: Business continuity plan resources GRI 205-1 Companies assessed for risks related to corruption and percentage of operations audited for risks related to corruption Specific training on procedures and policies of anti-corruption 207-1 Approach to tax OUTCOME: GRI 205-3 Reports managed by the Whistleblowing Committee GRI 418 Customer Privacy IT security and cyber security breaches Number of customers involved in IT security breaches Cases of bribery and corruption and corrective actions Anti-competitive practices GRI 415-1 Political contributions	Work with transparency and integrity Cybersecurity, IT Security and Privacy Innovation and digitisation of products, services and processes Indicators tables
Human	Personnel knowledge and skills	INPUT: GRI 102-8 Number of personnel by contract type and gender GRI 401 Employment GRI 403-5 Worker training on occupational health and safety GRI 404-1 Average hours of training per year per employee GRI 404-3 Percentage of employees receiving regular performance and career development reviews GRI 405 Diversity and Equal Opportunity GRI 412 Human Rights Assessment Number of participants in development programmes Training programmes and career development OUTCOME: Workforce trends (employee turnover) GRI 403-9 Occupational accidents Diversity Number of cases of non-compliance with labour standard Disputes	Work with transparency and integrity Protection of human rights Equal career development opportunities Occupational health and safety Staff training and development Staff welfare and well-being Indicators tables
Social- relational	Partnership and stakeholder relations	INPUT: Suppliers with an ISO 14001 or EMAS certified environmental management system GRI 402 LaborManagement Relations GRI 203-1 Corporate giving and/or corporate citizenship initiatives Existing tenders which incorporate specific social criteria OUTCOME: Number of contacts handled Customer satisfaction GRI 203 Indirect economic impacts The quality of the Universal Postal Service Customer experience in Post Offices Customer complaints by type Monthly complaints Settlements New customers in the categories most at risk of financial exclusion as a percentage of total new acquisitions FS14 ATMs for inclusion FS14 Post Offices for cultural integration	Protection of human rights Support for the socio-economic development of local communities Dialogue and transparency in relations with the authorities Relations with social partners Financial inclusion Quality and customer experience Legality and incorporation of ESG criteria within the procurement process Indicators tables
Natural	Natural resources and ecosystem services	INPUT: GRI 301 Materials GRI 302 Energy GRI 303 Water and Effluents Total cost of energy purchased for real estate facilities Existing tenders which incorporate specific environmental criteria OUTCOME: GRI 305-1 Direct (Scope 1) GHG emissions GRI 305-2 Energy Indirect (Scope 2) GHG emissions GRI 305-3 Other indirect (Scope 3) GHG emissions GRI 305-4 Intensity of GHG emissions related to real estate facilities GRI 306 Waste Wastewater reporting Weight of electricity consumption relating to real estate facilities by type of business	Legality and incorporation of ESG criteria within the procurement process Environmental impacts of real estate facilities Environmental impacts of logistics Indicators tables

Poste Italiane’s ESG Strategic Plan is based on 8 pillars associated with the 18 material topics, identified by the materiality analysis described later in Chapter 4 “Strategy”, and aims to promote the complete and effective disclosure of the Company’s performance.

Capitals and output

2021 Outcome of the value creation process at Poste Italiane

Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane

ESG Strategic plan – part 1

ESG STRATEGIC PLAN – PART 2

ESG STRATEGIC PLAN – PART 3